Our Team

Led by our Medical Director Dr Kim Panovka and CEO Alex Kroon, the team at My Healthcare Concierge is dedicated to helping our clients regain as much function, independence and dignity as possible.

About Dr Kim Panovka:

Dr Kim Panovka and her friends founded My Healthcare Concierge. Kim has served as a physician for over twenty years in both treatment roles and as a Medical Director. Dr Panovka holds both a MBBCH degree and a post-graduate DTM&H degree from the University of the Witwatersrand in South Africa.   Kim started her career in trauma and emergency medicine.   She then was the Medical Director for Europ Assistance in South Africa before moving to Canada.   In Canada, Dr Panovka focused on being a medical consultant and Medical Director.   As Medical Director of an international health management firm, she was responsible for the medical oversight of thousands of hospitalizations per month at leading hospitals across North America. Through that experience Kim developed considerable experience in health system navigation and in treatments related to oncology, cardiology, orthopaedics, and endocrinology.   In her current role, Kim has become an expert in geriatrics, homecare and aging. Kim has been instrumental in advocating for the medical care for her father.  Kim and her husband Steve have four young daughters who keep them busy.

About Alex Kroon:

Alex has led healthcare companies for over ten years, and has over twenty years of leadership experience across companies ranging from start-ups to Canadian divisions of large multinationals.   He joined My Healthcare Concierge shortly after its formation, and is leading its strategy and business operations while helping to serve families.   Alex previously was COO and then CEO of an international health management firm servicing global health insurance companies that send clients to North America for hospital and specialty medical care.    The company provided concierge care and medical oversight for thousands of hospitalizations per month at leading hospitals.  Alex previously led operations and customer service divisions for firms in a variety of industries after starting his career with a global management consulting firm.    Alex is the proud son of parents who are in their eighties living independently in a condo in the GTA.    He and his wife Elana have two young sons and he enjoys expanding My Healthcare Concierge, spending time at the cottage, and trying to maintain an active lifestyle.

About our Team:

Our Healthcare experts are highly experienced in their respective healthcare field and represent a cross-section of professionals that range from registered healthcare professionals to experienced administrators.

Our team includes:

  • Care Coordinators
  • Case Managers
  • Rehabilitation Therapists – Occupational Therapists, Physiotherapists, Speech-Language Pathologists
  • Nurses
  • Physicians & medical specialists

Many of our team members have been selected by our management team from some of the regions best hospitals and treatment centers. All our clinical staff undergo professional and criminal background checks to ensure that our services are safe and of the highest quality.